Balz: Partners, associates are complaining about the way you give them feedback. Remember you should always use the feedback sandwich method. Research says feedback is more effective if you put the bad feedback between two pieces of good feedback. That means first say something nice, then say what you actually want to say, then end with something nice.

Schmidt [to Associate]: Good job sending your memo to my correct email address…Your legal analysis is horrid and reflects the mental agility of a drunken sloth. And…err…The colors in your flowchart are nice.